During all of our bathing services we do a complete process that includes two applications of shampoo and conditioner treatments. We use a special conditioner that keeps their coat healthy and shiny during the blow dry process and also prevents any damage to their coat . We always use a tear-less shampoo on their face and head to make their experience as pleasing as possible going to great lengths to not get any in their eyes and ears. Their comfort is our first priority and as always they are showered with a lot of hugs and kisses before they leave!